privacy policy

this privacy policy explains how keptit collects, uses and protects personal information when you visit keptit.co, place an order, contact us or otherwise interact with our services.

keptit is operated by:

18One LLC
1021 E Lincolnway, STE 7863
Cheyenne, Wyoming 82001
United States

email: hello@keptit.co

information we collect

depending on how you interact with keptit, we may collect information including:

your name
email address
billing address
shipping address
telephone number
order information
payment-related information
device and browser information
IP address
website activity
customer-support communications
marketing preferences

payment details are generally processed by our payment providers rather than stored directly by keptit.

how we use your information

we may use your information to:

process and fulfil orders
deliver products
provide order tracking
communicate with you
provide customer support
process returns and refunds
prevent fraud
improve our website
measure website performance
personalise your experience
send marketing communications where permitted
comply with legal obligations

marketing communications

if you choose to receive marketing emails, we may send you:

product updates
offers
new keepsakes
brand updates
other keptit news

you can unsubscribe at any time using the link in our emails.

cookies

keptit.co may use cookies and similar technologies to:

remember preferences
operate the website
understand website usage
measure advertising performance
support marketing and analytics

you may be able to control cookies through your browser or available cookie-management tools.

advertising

we may work with advertising partners such as Meta, Google, TikTok or similar platforms.

these services may use cookies, pixels or similar technologies to understand interactions with our website and help us measure or deliver relevant advertising.

where required by law, these technologies will be used according to your consent choices.

sharing information

we may share information with service providers that help us operate keptit, including:

Shopify
payment processors
fulfilment partners
shipping carriers
email providers
customer-support tools
analytics providers
advertising platforms
fraud-prevention providers

we share only the information reasonably required for these services to perform their functions.

we do not sell personal information to advertisers.

international transfers

because keptit operates internationally and uses service providers in different countries, your information may be processed outside the country where you live.

where required, we use appropriate safeguards for international data transfers.

data retention

we retain personal information only for as long as reasonably necessary for purposes including:

fulfilling orders
customer support
accounting
fraud prevention
legal compliance
dispute resolution

retention periods may vary depending on the type of information.

your privacy rights

depending on where you live, you may have rights including:

accessing your personal information
correcting inaccurate information
requesting deletion
requesting a copy of your information
restricting certain processing
objecting to certain processing
withdrawing consent
opting out of certain marketing or advertising uses

to make a privacy request, contact:

hello@keptit.co

we may need to verify your identity before completing certain requests.

california and other U.S. privacy rights

residents of certain U.S. states may have additional rights regarding their personal information.

where applicable, these may include rights to access, correct or delete information and to opt out of certain uses of personal information.

requests can be sent to hello@keptit.co.

children’s privacy

keptit products may be used by families and children, but our website and online services are intended for adults making purchases.

we do not knowingly collect personal information directly from children under the age required by applicable law.

if you believe a child has provided personal information to us without appropriate consent, contact hello@keptit.co.

security

we use reasonable technical and organisational measures designed to protect personal information.

however, no method of transmission or storage is completely secure, so absolute security cannot be guaranteed.

third-party links

our website may contain links to third-party websites or services.

we are not responsible for the privacy practices of those third parties.

we recommend reviewing their privacy policies separately.

changes to this policy

we may update this privacy policy when our services, legal obligations or business practices change.

the most recent version will always be available on keptit.co.

contact

for privacy questions or requests: