shipping & delivery
keptit currently ships to:
United States
Canada
United Kingdom
Australia
New Zealand
shipping is free on all keptit orders unless otherwise stated during checkout.
order processing
orders are typically processed within 1–2 business days.
once your order has been packed and handed over to the carrier, you’ll receive tracking details by email.
during high-volume periods, holidays, or product launches, processing may take slightly longer.
estimated delivery
for orders within the United States, delivery typically takes:
8–12 days after dispatch.
delivery times to Canada, the United Kingdom, Australia and New Zealand may vary depending on destination, carrier routing, customs and local delivery conditions.
any delivery estimate shown is an estimate rather than a guaranteed delivery date.
tracking your order
once your order ships, we’ll send you a tracking link using the email address provided during checkout.
you can also use the track page on keptit.co to check your order status.
tracking updates can occasionally take a little time to appear after dispatch.
customs, duties & taxes
international orders may be subject to customs duties, import taxes or other charges imposed by the destination country.
unless explicitly stated otherwise at checkout, these charges are the responsibility of the customer and are not controlled by keptit.
customs processing may also affect delivery times.
incorrect shipping information
please check your shipping address carefully before placing your order.
if you notice an error, contact us as soon as possible at hello@keptit.co.
if your order has not yet been processed or dispatched, we’ll do our best to update the address.
once an order has entered fulfilment or has been shipped, we may not be able to make changes.
keptit is not responsible for orders delivered incorrectly because of inaccurate or incomplete information provided during checkout.
lost or delayed packages
carrier delays can occasionally happen.
if your tracking has not updated for an extended period or your order has passed the expected delivery window, contact us at hello@keptit.co and we’ll help look into it.
damaged orders
if your order arrives damaged, please contact us as soon as possible with:
your order number
a description of the issue
clear photos of the damaged item and packaging
we’ll review the issue and help arrange the appropriate resolution.
contact
for shipping-related questions:
The Essentials LLC
1021 E Lincolnway, STE 7863
Cheyenne, Wyoming 82001
United States